The following are the rules (“Terms”) governing the use of this website and purchases of tickets through the website (“Site”). By using this Site you agree that you are at least 18 years of age and that you agree to these terms and all applicable laws and regulations governing this Site. We reserve the right to change these terms by publishing them on our website. Our liability and these Terms do not extend to the content of third party websites accessible through links on our website.


Purchase of Tickets

Entry will be refused if tickets have not been purchased from BOXTIX or other authorized points of sale.

Tickets may be collected at the box office (if applicable) of the venue on the date of the event 2 hours before the beginning of the event. The purchaser MUST present NRIC/Passport, Credit Card and Booking Reference upon ticket collection.

No third party collection will be allowed unless the third party bears an Authorization Letter from the Purchaser, containing identification document number.

No exchange, transfer, resale or refund on tickets will be made and / or permitted under any circumstances except pursuant to conditions under Event Cancellation or Postponement. BOXTIX reserves the right to cancel transferred or resold tickets

Purchasers of discounted Student and /or Senior Citizen tickets must show evidence of eligibility upon admission to the event.

In order not to disrupt the event, latecomers will be admitted only after a suitable break arises during the performance.

Admission may be refused, without refund or compensation by the Promoter and / or Venue Owner to any person whose conduct is disorderly or unbecoming.

No photography, audio or video recording is allowed during the event.

Advertised programmes may be varied by the Promoter who may add, withdraw or substitute artistes and/or vary, event times, seating arrangements and audience capacity without prior notice.

The Promoter/Venue Owner may use the ticket holder’s image or likeness in any live or recorded video display, photograph or picture.

Due to adverse weather, risk of damage to property, personal injury or death, or any other causes beyond the reasonable control of the Promoter/Venue Owner the event may be postponed, canceled or interrupted.

The Ticket Holder agrees to submit to a search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.

The Ticket Holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability.

Information is collected from those registering with BOXTIX Malaysia in order to facilitate ticket purchase or other services available. This information is collected and used in accordance with our Privacy Policy, which forms part of these conditions.

Purchasers of tickets who are under 18 years of age should seek parental consent before purchasing tickets/merchandises from our website.

Complaints regarding the event should be directed to the Promoter.


Event Cancellation or Postponement

If an event is postponed or cancelled, a Publicity Notice shall be placed in the media by the Promoter , Representatives or Boxtix Sdn Bhd describing the procedure and duration for which refunds will be made. Refunds shall be subject to the organizer’s terms and conditions and in accordance with proceeds of sale  held by BOXTIX .

The identity of the person receiving the refunds may be recorded by our Customer Service Officers.

BOXTIX shall not be liable and is under no obligation to make refunds except where the Promoter has fulfilled its obligations to BOXTIX and authorised such refund.

Refunds will not be entertained if a request for a refund is made after the given period from the date of a Notice.

In the event of cancellation, all tickets purchased using credit cards shall automatically be refunded to the credit cards, provided the cards remain valid, with which the tickets were purchased.

Ticket Holders will have to produce the full stub of the original tickets in good condition to claim refunds.


Privacy Policy

This privacy policy applies to information collected through our website, telesales and authorised outlets and forms part of our General Terms and Conditions.

Information is collected from you when you register on our site or fill out a form

When ordering or registering on our site, as appropriate, you may be asked to enter your name or e-mail address. You may however, visit our site anonymously.

Any of the information we collect may be used in one of the following ways:

  • To tailor the content within the site to match your interests
  • To improve our website based on the information and feedback we receive from you
  • To improve customer service requests and support needs
  • To process transactions
  • To deliver the purchased product or service requested by the Purchaser.
  • To send periodic emails, contest, promotions, surveys company news, updates, related product or service information, or other site feature. Note: If at any time you would like to unsubscribe for receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • The email address you provide for order processing, maybe used to contact you regarding updates and information pertaining to your order and important information related to an event you’ve already purchased tickets to. This may include important information such as an event cancellation, postponement, or relocation.

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

We do not use cookies.


Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies; we therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

BOXTIX guarantees that personally identifiable data will be held in strict confidentiality for the purposes listed above and will at no time be sold or transferred to another party. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Secure data transferal: data transfer between your computer and the BOXTIX server is made secure by an SSL protocol code. This makes the misuse of transferred data impossible.

If you have any questions regarding this privacy policy you may contact us using the information below


Email: [email protected]